SerproIDM - Gestão de Senhas

When should I use TrocaSenha?

Change password with expired expiration date (knowledge of current password is required);
Change the password, even with a current expiration date, for your own interest (For example: due to a possible leak of the current password or to define a more complex password);
Change the password due to forgetting the current password (In this scenario, as detailed on this page, the new password can be defined using a digital certificate or previously registered private email).

How often does my password expire?

The password for SERPRO user accounts expires every 2 years (SERPRO employees, interns, young apprentices and external accounts).

Important: Whenever your user's password expires, use TrocaSenha to set a new password.

Password recovery using current password with expired expiration date

Even with a password that has expired, it is possible to record a new password using the following procedure:

Access TrocaSenha;
Enter your CPF and current password;
Click Next;
On the next screen you will be able to record a new password.

Password recovery through digital certificate

If you have forgotten your password, on the TrocaSenha home page, click on the link Did you forget your password?;
With the digital certificate inserted, click on the image that represents the digital certificate;
After being authenticated in SERPRO's Single Login, the screen that allows you to record a new password will be displayed.

Password recovery through private email

If you have forgotten your password, on the TrocaSenha home page, click on the link Did you forget your password?;
On the next screen, enter your CPF or email and click Next;
You will receive an email (to your private email previously registered with TrocaSenha) containing a verification code valid for 10 minutes;
Enter the verification code received in the private email and click Verify;
On the next screen you will be able to record a new password.

Important 1: Regarding external accounts, the email used will be the email present in the external account registration on the Portal GIA.

Important 2: This procedure unlocks the user account that was blocked due to exceeding the inactivity limit (account blocked because the user spent more than 45 days without performing any authentication).